Customer Experience Manager Jobs at Telenor Pakistan Sep 2021

Pakistan – Telenor is looking to hire following staff.

Customer Experience Manager Jobs at Telenor Pakistan Sep 2021

Get Latest updates Telenor Jobs & Apply Online now to get hired. Hiring for following positions.

1- Assistant Manager Customer Experience
Full Time

Job Responsibilities:
A. Receive and evaluate customer feedback as well as monitor all processes that come into direct contact with the customer.
B. Responsible to analyze customer metrics, including CSAT, NPS & Churn.
C. Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements, from purchase to product return to customer support.
D. Strong Collaboration with the Technology teams to ensure a seamless brand and Network experience, driving continuous improvisation in GSM and Data services.
E. Responsible for achieving all targets/KPI’s set by the department.

Job Requirements:
A. Bachelors/ Masters / MBA from a reputed university in business.
B. Good Understanding of Business Value Chain (B2B).
C. Knowledge of customer experience management approaches, methodologies & tools (NPS & CSAT).
D. Partner Management Skills.
E. Delivering effective and engaging presentations to a variety of audiences.

And many more jobs. For more details, please scroll down & click the apply button

Last Date to Apply: Sep-20-2021

Company Overview

Telenor ASA is a Norwegian majority state-owned multinational telecommunications company headquartered at Fornebu in Bærum, close to Oslo. It is one of the world’s largest mobile telecommunications companies with operations worldwide, but focused in Scandinavia and Asia.

Pakistan – Telenor Jobs

TitleCustomer Experience Manager Jobs at Telenor Pakistan Sep 2021
Hiring OrganizationTelenor
Job LocationLahore, Pakistan
Date PostedSep/07/2021
Base SalaryPKR
DescriptionListed below
Employment TypeFull Time
Valid UntilSep/20/2021
Job Data
Customer Services Jobs at Telenor Pakistan 07 Sep 2021

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*This Jobs was Originally Posted on Telenor Job Site..

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