Pakistan – Telenor is looking to hire following staff.
Customer Specialist Jobs at Telenor Pakistan June 2021
Get Latest Telenor Jobs update & Apply Online now to get hired. Hiring for following positions.
1- Customer Experience Specialist
A. Deep dive into data / analytics across customer / product journeys and value chain for analyzing trends to triggering actions towards relevant teams for improvement as well as be the go-to person for customer experience management best practices.
B. Working on Customer journeys and identifying interventions that enhancing customer experience across products, channels, by addressing pain points (complaint calls etc.) or increasing delight (CSAT etc.) e.g., Product acquisition channels, Subscription funnels, Call center complaints etc.
C. Have solid, working knowledge of the Customer Care (Call Center) / Product Experience value chain and activities, within Telco, including GSM and Digital products.
D. Working with Governance team to ensure compliance to data privacy, Info Security policy etc.
A. Degree(s)/Major(s): Bachelors in Business or IT/CS
B. Atleast 1 year of experience in Telco, with experience in Customer Care / Design
C. Experience of process improvement, tech knowledge (systems integrations/APIs) will be a plus
D. Basic product acquisition/engagement/funnel knowledge, with a great attention to detail to get to root cause
Telenor ASA is a Norwegian majority state-owned multinational telecommunications company headquartered at Fornebu in Bærum, close to Oslo. It is one of the world’s largest mobile telecommunications companies with operations worldwide, but focused in Scandinavia and Asia.
For more details, please scroll down & click the apply button
Last Date to Apply: Jun-20-2021
Pakistan – Telenor Jobs
|Title||Customer Specialist Jobs at Telenor Pakistan June 2021|
|Job Location||Islamabad, Pakistan|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Telenor Careers Site..
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